Allegiant Passenger Travel
♫ Saturday, June 18th, 2011An airline brand thriving in today’s economy? That sounds as rare as the dodo, or at least as uncommon as an on-time, hassle-free flight. But Allegiant Air has not only enjoyed yet another consecutive profitable quarter, but the Las Vegas-based carrier was the envy of other low-cost airlines at last month’s World Low-Cost Airlines Congress in Barcelona.
Allegiant’s strategy, worth a look no matter what kind of brand you own or manage, is threefold: serve smaller markets neglected by the larger brands; cut costs by having customers pay for additional services they once enjoyed for free – without alienating those customers, of course; and partnering with brands in related businesses.
The typical Allegiant passenger travels from a small (usually cold) city like Bozeman, Montana, or Wichita, Kansas, to a vacation destination like Vegas or Orlando. That passenger will pay very little for his fare (an average of $87, one-way). But because of fees for everything from a glass of water to storing a quiver of arrows, he’ll be shelling out an average of $26 extra per flight.
Though it seems passengers should be rebelling against those extra charges, they don’t. Allegiant co-founder and chief executive Maury Gallagher tells the Financial Times:
If you live in Sioux Falls, South Dakota, and we’re getting you out for $150 where once you had to pay $800, you almost want to be nice to us to make sure we don’t leave.
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